Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under vurdering

hello. i cant download videos in 720p and 1080p . they all say "without audio " .Please fix that bug

takawiratadiwa 6 år siden • opdateret af Aleksandr 6 år siden • 1
Svar
Aleksandr 6 år siden

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

0
Under vurdering

I cant download anything fix that!

squallfinal0097 6 år siden • opdateret af Aleksandr 6 år siden • 1
Svar
Aleksandr 6 år siden

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under vurdering

descarga los videos de alta calidad sin sonido( como solucionar el problema )

Jhon Barcinilla 6 år siden • opdateret af Aleksandr 6 år siden • 1
Svar
Aleksandr 6 år siden

Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!

0
Besvaret

Hello, your downloader works fine, however what happened to the 3gp 240 file?

tiborvivi5173 6 år siden • opdateret af Aleksandr 6 år siden • 2
Svar
Aleksandr 6 år siden

Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

0
Under vurdering

no puedo descargar ningún video

matematicastercero 6 år siden • opdateret af Aleksandr 6 år siden • 1
Svar
Aleksandr 6 år siden

Hello, please, send us more details regarding the problem.

Svar
Aleksandr 6 år siden

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

For the better understanding it'll be great to see a screenshot with the error.

0
Under vurdering

I can not get any you tube video to download. Paid money for this. Is there a refund?

gene 6 år siden • opdateret af Aleksandr 6 år siden • 3

I can not get any you tube video to download. Paid money for this. Is there a refund?

Svar
Aleksandr 6 år siden

Hello, how is the name of the program for which you paid the money?

0
Under vurdering

I can' download youtube video but i just only can download instagram video plzzz fix it

JENG 6 år siden • opdateret af Aleksandr 6 år siden • 1
Svar
Aleksandr 6 år siden

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under vurdering

File error while downloading on VK

kinder007 6 år siden • opdateret af Aleksandr 6 år siden • 5

Hello, developers!

I use your addon for a long time and is very good, but for a few days now, I'm facing a problem (with both Firefox and Chrome). I do not know why, but some mp3 files on VK are being downloaded as HTML documents.

I've tried to update the addon, but it still gives the same error

In Firefox Savefrom is in version 8.10 and Chrome is in version 8.8

Browser: Firefox 65.0 Windows
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
Extension: ff-sf 8.10

Svar
Aleksandr 6 år siden

Hello, in the Firefox browser you have an extension of the current version.

First, reinstall the extension from this link: http://download.sf-helper.com/mozilla/helper_last.html

Before downloading, make sure that the music you want to download is not by subscription, since we cannot download it.

0
Besvaret

Please i need unsubscribe from this vague site

Gua 6 år siden • opdateret af Aleksandr 6 år siden • 2
Svar
Aleksandr 6 år siden

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net



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