1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
can't select where to save the download
firefox 52.0.1 (32-bit) always saves d/l to the download direcrory even when always ask where to save is selected
Hello, this problem with selecting download folder while downloading files will be solved
in the next version of SaveFrom, which is going to be released very soon.
Hello, In order to download 4k (2160p) from YouTube you need to instal our Ummy Video Downloader.
This useful tool will help you download both HD and MP3 from YouTube: http://videodownloader.ummy.net
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
cannot download any music from vk
Hello, when trying to download any music from vk.com I get a message saying. "Could not get file size, please try again" This is probably because vk did some updating and you can not download the songs of this or any extension that does the same function. I have already asked several users of the social network, and they all tell me the same thing, so I do not know if it is an extension problem or it is a problem on the page, or they simply need to update the extension. Yesterday it worked perfectly.
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Hello, to be able to help you I need more information.
The name and version of your browser (the version you can see in the menu "About browser").
The extension version can be found in the extension menu (click the green arrow).
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
NO AUDIO IN 1080p HD VIDEOS IN THIS WEBSITE. PLEASE ADD AUDIO IN 1080P VIDEO
PLEASE ADD AUDIO IN 1080P VIDEO IN DOWNLOAD
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Customer support service by UserEcho
