1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
both your site and and extension doesn't frickin work. WHY!!!!!!?????
i mean come on i can 't download my favorite videos from youtube anymore and why is your site is IN FUCKIN RUSSIAN!?!?!?!?
Hello. Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Not working anymore at VK, there isn´t download button anymore, since yesterday night
Hi there! Since yesterday night VK isn´t showing download button anymore. Does anyone have the same problem and/or a solution?
Thanks!
- Browser: Firefox 47.0 Windows 8.1
- User Agent: Mozilla/5.0 (Windows NT 6.3; rv:47.0) Gecko/20100101 Firefox/47.0
Install an extension from this link: https://addons.mozilla.org/ru/firefox/addon/savefromnet-helper/
download button disappear outside facebook photo
Browser: Google Chrome 51.0.2704.106
Helper version: 6.42
Some photos in facebook are not wide enough, so facebook adds some black padding on both left and right of the photo. When we hover the photo, the download button appears on the top left corner where the black padding is. However, when the mouse goes into that area, the download button disappears. Therefore, it's not possible to click the button for such photos.
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
I cant download videos on facebooks
Browser: Chrome 51.0.2704 Windows 10 User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36 Extension: chameleon 6.35
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
no links found
when i prees button to download a message show "No link were found " what should i do
- Browser: Chrome 51.0.2704 Windows 10
- User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36
- Extension: userjs-chrome 6.37.2
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Служба підтримки клієнтів працює на UserEcho
