1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Automatic filename feature has stopped working for videos below 720p quality
Whenever I download a YouTube video in .mp4 format, it normally assigns a filename automatically using the title of the video. This feature works just fine for videos in 720p quality. However, when I try to download the 360p version, it does not automatically assign the filename anymore. Instead, it just assigns a default filename of "videoplayback.mp4".
Something must have changed on your end because I only started to notice this issue about two months ago, in late October 2016. Prior to that, this feature was working just fine for .mp4 videos of any quality. I only realized now that I could actually report this issue to you. Anyway, now that I have, I hope you can do something about it.
Apart from that, I think your site is great and that you provide a really good service. More power to you!
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Send a couple of video links is downloaded with the wrong name.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
https://www.facebook.com/WittronicsT/videos/721818284638874/
ESTE Y TODOS LOS VIDEOS DEL FACEBOOK, NO PUEDO DESCARFGAR HACE 1 DIA ATRAS, PORQUE ME DICE QUE NO ENCUENTRA LOS ENLACES. POR FAVOR COMO PUEDO SOLUCIONNAR. Y CUANDO PONGO ACTUALIZAR LOS ENLACESNO, PERO NO FUNCIONA O NO RESPONDE. AYUDA POR FAVOR.
Hello, This problem is known to us, we will try to fix in the nearby future.
While you can download the video on our website Savefrom.Net: http://en.savefrom.net
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Sean john needs help. I'm trying to download facebook vids but savefromnet.net is telling me "no download link". What do I have to do in order to download facebook vids????????
help help hel
Hello, Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Hello, It’s not really clear why you are contacting us.
Could do possibly give me come more details?
Thanks.
Not saving VIDEO TITLES from anymore
i have been using SaveFrom.net for a few years.
the recent update does not save the VIDEO TITLE anymore.
i am using version 6.85.2 in chrome 53.0.2785.116 (64-bit).
the videos download fine (as normal) but instead have a generic title: "videoplayback.mp4"
what has happened ?
is it a setting that I need to change?
or is it a problem/bug with the script ?
Thanks
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
On what site you download?
Send a couple of links to files that you have downloaded from the wrong name.
unable do download MP3
I've been able to download MP3 from youtube for a while, but MP4 can be downloaded just fine, it always says that there's ffmpeg error I don't know what that is.
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
SaveFrom синхронизировался в Chrome при входе в аккаунт с английским языком
SaveFrom синхронизировался в Chrome при входе в аккаунт с английским языком, в то время как другие расширения по умолчанию стали на русском
Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1
Сервис поддержки клиентов работает на платформе UserEcho
