Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
http://es.savefrom.net/user.php?info=1
También necesitamos algunos links que no pueda descargar (para probarlos).
Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

Hello. Just go to the extension settings and unmark the "Advisor" checkbox.

Hello, at the moment you can download the video?

Hello, please, send us more details regarding the problem.

Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.

Hello, please, send us more details regarding the problem.

Здравствуйте, помощь будет более эффективной если вы скопируете и пришлёте информацию
о своём браузере и расширении Savefrom.Net: http://ru.savefrom.net/user.php?info=1
Так же пришлите ссылки на несколько файлов которые вы не можете скачать (для тестирования).
Для большего понимания вы можете прислать скриншот экрана с ошибкой.
Мы ждём ответ от вас и Спасибо за обращение в поддержку Savefrom.Net !

Hello, after showing the playback, click on the video with the right button and save as.