Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

Hello, please, send us more details regarding the problem.

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

Hello, please, send us more details regarding the problem.

Hello, we are working hard to fix the error.

Could you please send a few links you can't download.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Hello, the version of the program?
What is your OS?
Could you please send a few links you can't download. We will check it out.
Please, send some screenshots of the app showing how you download a video.