Hello, Sorry for inconvenience we caused. We will try to fix it ASAP.

Hello, what is the name of your browser?

Send a screenshot of the message.

Hello, thank you.

Hello, there is no technical possibility, in order to download install the program Ummy Video Downloader:

http://videodownloader.ummy.net

Hello, there was an update with a bug fix.
Ummy Video Downloader OS Windows 1.10.4.​​​0
Ummy Video Downloader OS MAC 1.69
Please update or reinstall from our website: https://videodownloader.ummy.net

Hello, please, send us more details regarding the problem.

Hello, from which site and where exactly do you install the extension? Send link.

For the better understanding it'll be great to see a screenshot with the error.

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Здравствуйте, мы знаем об этом и делаем всё возможное что бы это исправить.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Send a link to the playlist and links to videos that you do not download in the playlist.