Hello, where exactly do you want to recover?

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Hello, please, send us more details regarding the problem.

Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Possibly, it will download from the website you want.

Hello, click the Windows Start button. The Start menu opens.

In the search field, at the bottom of the Start menu, type:% APPDATA% \ Mozilla \ Firefox \ Profiles \

Open the profile folder.

Close the browser before deleting files.

Delete in the extensions folder, delete helper-sig@savefrom.net

Also delete in the folder browser-extension-data remove helper-sig@savefrom.net

Hello, please, send us more details regarding the problem.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Hello, please, send us more details regarding the problem.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.