The information you have everything in order.

Could you please send a few links you can't download.

Go to Tampermonkey settings, enable Advance settings mode -> Downloads BETA -> Download Mode: browser api.Restart TM – everything should be working.

Hello, please give us more details.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

Always happy to help and thank you for using our extension SaveFrom.net Helper

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !

The information how to install the extension to Google Chrome browser

can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

What is the problem?

What you can not download?

Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Подскажите название и версии браузера, а так же версию расширения, данную информацию можно узнать пройдя по ссылке:

http://ru.savefrom.net/user.php?info=1

С какого сайта вы скачиваете?

Пришлите пару ссылок на файлы что не можете скачать "для теста".

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Send a couple of video links is downloaded with the wrong name.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?