Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Hi. We'll try to fix it ASAP.

Hello, we are working hard to fix the error.

Hello, we are working hard to fix the error.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Hello, install our Ummy Video Downloader program, using it you can download high quality video with sound: http://videodownloader.ummy.net/en/#what-block

Hello, Reinstall the extension after an older version is uninstalled:

https://en.savefrom.net/faq.php#ext_inst_chrome

Clean your browser's cache and cookies.

Hello, we are working hard to fix the error.

Hello, we are working hard to fix the error.

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

For the better understanding it'll be great to see a screenshot with the error.