Hello, Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Hello, send a couple of links to the video for the test.

Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1

На сайте mail.ru Вы можете просмотреть видео перед тем как скачать?

В какой стране Вы находитесь? Используете ли Вы прокси-сервер если да как его название?

Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

Hello, please give us more details.

Hello, what exactly can not you download? 

The link you submitted is not available.

"Access to r1---sn-i3beln7r.googlevideo.com is forbidden

You are not authorized to view this page."

Hello, please give us more details.

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !