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Unfortunately without screenshots we can not understand the essence of the problem.

Hello, for the better understanding it'll be great to see a screenshot with the error. 

What is your Operating System?

What is your OS?

Hello, please, send us more details regarding the problem.

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

Thank you for using our extension SaveFrom.net Helper

Hello, before downloading a video, hold down the <Alt> button and then the download button.

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

Hi. We'll try to fix it ASAP.