Hello, we do not distribute malware, the safety is confirmed by Norton Safe Web: http://safeweb.norton.com/report/show?url=savefrom.net

The name and version of your browser (the version you can see in the menu "About browser").

Hello, please give us more details.

Hello, what site you are downloading files?

Please, send to me a link to a file that will not be downloaded.

Пришлите скриншоты установленных расширений.

Пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1

Каким антивирусником вы пользуетесь, если да при переустановке отключите его?

Проверьте свой компьютер на наличие вируса.

Почистите кеш и куки.

Hello, SaveFrom.net team will not leave your idea without attention.

Thanks for using our SaveFrom.net Helper

Hello,

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Videos on the site you can see?

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Hello, The issue is fixed, no worries.

You can download Facebook videos via SaveFrom.net for now: http://en.savefrom.net

If you wish to use our extension, please wait for a bit — it will be ok with the next release.

Hello, what site you are downloading files?

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

We do not plan to add.

Hello,

The issue is fixed, no worries.

You can download Facebook videos via SaveFrom.net for now: http://en.savefrom.net

If you wish to use our extension, please wait for a bit — it will be ok with the next release.