Hello, please, send us more details regarding the problem.

Hello, in which particular application?

For clarity, can you send a screenshot?

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error. 

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

We apologize for temporary difficulties with documents. We are working on the fix.
Meanwhile you can use another browser for now or try televzr app

This site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

Hello, Could you please send a few links you can't download. We will check it out.

We do not support downloading from the site about which you wrote.

Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

How is the name of your browser?