Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

We will try to fix the problem.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

Hello, we are aware of this issue and do everything possible that would fix the problem.

Здравствуйте, вы скачиваете видео расширением или через сайт Savefrom.Net?

Пришлите пару ссылок видео что не можете скачать "для теста".

Hello, you can not install the extension?

The information how to install the extension to Google Chrome browser

can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

Hello,
In order to download MP3 from YouTube you need to instal our free
Ummy Video Downloader. This useful tool will help you download
both HD and MP3 from YouTube. com.

http://videodownloader.ummy.net

Hello. From the wall with a photo album can not be downloaded.

You on the site shows a virus?

Hello, please give us more details.

Hello. Videos in 480p format, you can download your program Ummy Video Downloader: http://videodownloader.ummy.net

Hello. Install Mozilla Firefox to store: https://addons.mozilla.org/ru/firefox/addon/savefromnet-helper/