Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

Hola, nos gustaría ayudarle, pero primero necesitamos información sobre su navegador y la extensión que tiene instalada.

Vaya aquí http://es.savefrom.net/user.php?info=1,

copie los detalles que se muestran aquí y envíelos de vuelta.

También envíenos algunos links del video que no puede descargar.

¡Gracias por ponerse en contacto con el soporte de Savefrom.Net!

Hello, Please, let us know what is the name of the program you are using for downloading videos?

Hello, please, send us more details regarding the problem.

We figured out the reason, these videos are linked to the country, unfortunately the video of such a plan we can not download there is no technical capability.

Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

We can not answer anything, we will study the information to begin with.