Hello, please give us more details.

Hello, send a couple of links to the videos that you can download, but you do not play them.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

For the better understanding it'll be great to see a screenshot with the error.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Hello, please, send us more details regarding the problem.

Hello, to download the video from the OK you need to install the extension.

Do you have an extension?

Hello, please, send us more details regarding the problem.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Hello, please give us more details.

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.