+15
Fixed

After download complete, no file appear in the video or audio folder

lrd1965 4 years ago updated by Aleksandr 4 years ago 7

there is big bug in the version 1.37, plz fix it asap.

Answer

Answer
Under review

Hello. Thank you for contacting Ummy Video Downloader support team.
Our assistance will be more effective, if you provide us the following information.
Please, send us some links which you can't download.
Are you using a proxy?
Please, send us screenshots, when attempting to download with Ummy Video Downloader.
Do you you have free space on your hard drive?

We are grateful for the information provided.

Answer
Under review

Hello. Thank you for contacting Ummy Video Downloader support team.
Our assistance will be more effective, if you provide us the following information.
Please, send us some links which you can't download.
Are you using a proxy?
Please, send us screenshots, when attempting to download with Ummy Video Downloader.
Do you you have free space on your hard drive?

We are grateful for the information provided.

Ummy Version 1.37 on OSX10.11.4 ---- I have same problem. Files download but the are saved to location with no name but only extension (".mp4") so that each download overwrites the previous download(s). No unique names are generated.... Additionally, i can only see the file when clicking through app.. I can not see files in finder gui.... Yes i have space on hard drive...

Same problem with v1.38

There is an unexpected issue in the build 1.37 since YouTube just changed its signature decoding. We are already aware of the problem, and the new build will be released today.

Sorry for inconvenience caused. We are doing our best to fix it asap.

Best,

Ummy Team

+2

Hiii i hv to download one video but still i m not able to find it. I have also search to C>User>video but file is not their.

Hello, Thanks for contacting us.
In order to help you faster we need some additional information:
What is the version of the program you are using?
What is the name of you software?
Are you using any proxy server?
In which country are you?
Are you using a paid version of Ummy Video Downloader?
Please, make sure that the video you want to download is available on the site you want to download from. If so, let us know.
Please, send to us a few links you couldn’t download.
Please, check if you have enough space on the disk you are downloading videos to.
Please, provide us with the screen shots showing how you are downloading a video.

We are grateful for your cooperation, and will try to help as soon as possible.

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