Hello, please send to us the following information:
1. The version of the program
(version can be found in Settings "About").
2. A link to the video that you can not download.
3. Are you useing a proxy server?
4. What is your OS?
Please, give us some more details regarding the program and why you can
not download (screenshots are welcome).
Check the disk space.
Customer support service by UserEcho