Since last update to paid ver. 220.127.116.11. When pasting links into the tool or allowing auto population all available formats and download button are grayed out and unclickable. This has been happening more and more often. Requesting assistance because this software was the best option available a few years ago, and up to now has been the go-to video download tool, hands down. I have attempted to use VPN to fix the issue, but no success. While reading several other closed posts on the issue, I have included a few screen shots of the software issue. Running Windows 10 1908. Have cleared Browser cache and restarted system several times. This issue has been going on for 3 months.
Customer support service by UserEcho