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Under review

Could not determine download link

Kelseyanne123🥝 10 months ago updated by Aleksandr 10 months ago 3

Hi! let me start off by saying I love your product and I use it almost every day for years, but I've been having this same issue for the last week or so. I go to download a video and I constantly get that the program cant determine the link. Now I've re-istalled the program twice now and it still aunt fixed the issue. I'm currently running on version 1.68 and my Mac is Mojave 10.14.3

here is a sort video I made demonstrating the issue


thanks, and I hope your able to fix the issue soon <3

Answer

Answer
Under review

Hello, send the program log.

Make the program window, menu "window" in it the item "send logs" active, click, the archive with logs is saved on the desktop,
and then they need to be sent, the program offers to create an email.

Could you please send a few links you can't download. We will check it out.

Answer
Under review

Hello, send the program log.

Make the program window, menu "window" in it the item "send logs" active, click, the archive with logs is saved on the desktop,
and then they need to be sent, the program offers to create an email.

Could you please send a few links you can't download. We will check it out.

ummy_logs (1).zip


here is my logs I hope its the right file if not I can try again hahah. 

here are some of the videos I tried to download

link

link

link

Please, take our sincere apologies for the inconvenience caused.
That's a new change from Youtube's side aimed to block videos from being downloaded.
While we are fixing the issue, we can offer you using our other paid product Televzr for free (for now, while we are fixing the problem).
Please, download it from here: https://drive.google.com/open?id=1uvmmCrGuwvX3Rg_C8V6V4DLbrz_zJ13q
It
can download in mp3 and full HD (1080p) and has a user-friendly interface.