+2
Under review

Download starts fast and then stops with Zero KB/s

JayB 1 year ago updated by Aleksandr 1 year ago 5

Program Version used: 1.68

Mac OS 10.13.6

I'm using a proxy

I'm in Germany

I'm using a paid version of Ummy Video Downloader

It doesn't matter which Video I'm trying to download, the problem occurs always. I have already reinstalled the software and deleted all system files of the software, no success. The download always starts very fast, and then after some seconds it stops out of nowhere at Zero KB/s and doesn't restart. 

Could you please give me some advice what else I could do to fix the problem.

Thx

Jay

Answer

Answer
Under review

Hello, if you pause and continue again - does the speed resume?

Answer
Under review

Hello, if you pause and continue again - does the speed resume?

if I pause the download and hit the button again, it starts from the beginning, first speeding, then suddenly stopping at Zero KB/s, sometimes the Download makes it up to around 40%, sometimes only to 20%...

Check the download from another network.

From another network the download works. but normally all other applications just work fine with the used proxy server. is there any possibility to run downloads over the proxy?