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Under review

Ummy only partially downloads videos

jbtillet 2 years ago updated by Aleksandr 2 years ago 3

The downloading portion appears to go through just fine but when I go to open the video, only a part of it will be available. Example, a 5 minute video at 50mb will download with no issues.  Then upon playing the video, it will only be 2 minutes long.  The software initially started off working great but recently it will not download any video correctly.

Answer

+1
Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
The version of the program?
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.
We will help you right after receiving this info from you.

+1
Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
The version of the program?
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.
We will help you right after receiving this info from you.

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Answers to your questions are below;
Ummy Video Downloader 1.10.2.1
Windows 10
https://www.youtube.com/watch?v=l5-gja10qkw

https://www.youtube.com/watch?v=1VQ_3sBZEm0

Yes, I am able to watch videos before I download them
I am using a VPN with a USA location since I am in a deployed location. This has not been a previous issue though.

I have used both the paid Ummy video downloader version and the free
in-browser version. My issue is with the paid video downloader

Delete the history file: C:\Users\Admin\AppData\Local\UmmyVideoDownloader\save
Remove "settings.uvd" file on this path: C:\Users\Admin\AppData\Local\UmmyVideoDownloader