Hello. Thank you for contacting Ummy Video Downloader support team! In order to help you, we'll need some additional info: 1) What's your Ummy version (can be checked in Settings => About); 2) What's the name of your operational system (OS)? 3) Please, send us some links you can't download, so we would check them; 4) Do you have a paid version of Ummy Video Downloader? 5) Optional: send us screenshots of how you download a video;Our user support team will definitely help you once we get this information from you.
2. OS high sera 10.13.6
3 Anything from youtube gives the message -" could not determine links for the video!"
4. yes its the paid version
5. i copy the link in the browser or Ummy recognises automatically then i choose the download i require
We are working hard to fix the error with the links. The new version with the bug being fixed is going to be released soon. Thanks for your understanding!
Customer support service by UserEcho