+2
Under review

"Could not determine links" error message again like i've experienced the past.

mtwknowles 9 months ago • updated by Aleksandr 9 months ago 3

Answer

Answer
Under review

 Hello. Thank you for contacting Ummy Video Downloader support team! In order to help you, we'll need some additional info:
1) What's your Ummy version (can be checked in Settings => About);
2) What's the name of your operational system (OS)?
3) Please, send us some links you can't download, so we would check them;
4) Do you have a paid version of Ummy Video Downloader?
5) Optional: send us screenshots of how you download a video;
Our user support team will definitely help you once we get this information from you.

Answer
Under review

 Hello. Thank you for contacting Ummy Video Downloader support team! In order to help you, we'll need some additional info:
1) What's your Ummy version (can be checked in Settings => About);
2) What's the name of your operational system (OS)?
3) Please, send us some links you can't download, so we would check them;
4) Do you have a paid version of Ummy Video Downloader?
5) Optional: send us screenshots of how you download a video;
Our user support team will definitely help you once we get this information from you.

1) What's your Ummy version (can be checked in Settings => About); 

Ummy Video Downloader 1.67

2) What's the name of your operational system (OS)? 

macOS High Sierra Version 10.13.4

3) Please, send us some links you can't download, so we would check them; 


4) Do you have a paid version of Ummy Video Downloader? 

I have a paid version.
5) Optional: send us screenshots of how you download a video;

Command C, drop in link field.
Our user support team will definitely help you once we get this information from you.

Please send us the program log. Screenshots how to do it.