+7
Under review

tidak bisa mendownload youtube

darmawan050915 2 years ago updated by Aleksandr 4 weeks ago 9

Answer

-1
Answer
Under review

 Hello. Thank you for contacting Ummy Video Downloader support team! In order to help you, we'll need some additional info:
1) What's your Ummy version (can be checked in Settings => About);
2) What's the name of your operational system (OS)?
3) Please, send us some links you can't download, so we would check them;
4) Do you have a paid version of Ummy Video Downloader?
5) Optional: send us screenshots of how you download a video;
Our user support team will definitely help you once we get this information from you.

-1
Answer
Under review

 Hello. Thank you for contacting Ummy Video Downloader support team! In order to help you, we'll need some additional info:
1) What's your Ummy version (can be checked in Settings => About);
2) What's the name of your operational system (OS)?
3) Please, send us some links you can't download, so we would check them;
4) Do you have a paid version of Ummy Video Downloader?
5) Optional: send us screenshots of how you download a video;
Our user support team will definitely help you once we get this information from you.

1) 1.10.2.1 

2) Windows 10 Pro

3) https://www.youtube.com/watch?v=Tiwx0byZvVc

4) I don't have a paid version of Ummy Video Downloader

5) 1.JPG
    2.JPG

+1

Hello,

Delete the history file: C:\Users\Admin\AppData\Local\UmmyVideoDownloader\save
Remove "settings.uvd" file on this path: C:\Users\Admin\AppData\Local\UmmyVideoDownloader

-2

There was an update with a bug fix.
Ummy Video Downloader OS Windows 1.8.3.3
Please update or reinstall from our website: https://videodownloader.ummy.net

1.vers 1. 10.7.2

2. Windows 7

3. 

4. yes.

Hi. We'll try to fix it ASAP.

1) 1.10.10.1

2) Windows 10

3) 

4) No

5) 

Hello, we are working hard to fix the error.