+1
Under review

I bought the software. I cant download any youtube video.....

kjetillinnes 2 years ago updated by Aleksandr 2 years ago 5

Answer

Answer
Under review

Hello, Please, let us know what is the name of the program you are using for downloading videos?

Answer
Under review

Hello, Please, let us know what is the name of the program you are using for downloading videos?

+1

Ummy video downloader. I get this message: Could not determine the links of this video...I paid 39$....

We are more than eager to help you. But in order to do that, we’ll need an additional info from you.
The version of the program (version can be found in Settings "About").
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Please, send some screenshots of the app showing how you download a video.
We will help you right after receiving this info from you.

We are more than eager to help you. But in order to do that, we’ll need an additional info from you.
The version of the program (version can be found in Settings "About"). Version 1.63
Your OS.Mac OS. Sierra
Send us some video links you can’t download – we will check them. 


Can you watch youtube videos in the browser before you are trying to download it? yes
Do you use any proxy? What’s your country? Norway
Please, send some screenshots of the app showing how you download a video.


We will help you right after receiving this info from you.

Send the program log please.

LOGS for Mac - info from Console library. Go to Finder, press Cmd + Shif+G,
type to the address field the following: ~/Library/Logs/Ummy Video Downloader/.
You'll see a bunch of text in there. Please, send it to us as an archive or as an attachment to the e-mail.