Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.The version of the program (version can be found in Settings "About").Your OS.Send us some video links you can’t download – we will check them.Can you watch youtube videos in the browser before you are trying to download it?Do you use any proxy? What’s your country?Are you using a paid Ummy Video Downloader version? Please, send some screenshots of the app showing how you download a video.We will help you right after receiving this info from you.
I cannot download video from youtube evenI watch that video before I try to download it , I am in Canada Thanks.
Hello. Thank you for contacting Ummy Video Downloader support team! In order to help you, we'll need some additional info: 1) What's your Ummy version (can be checked in Settings => About); 2) What's the name of your operational system (OS)? 3) Please, send us some links you can't download, so we would check them; 4) Do you have a paid version of Ummy Video Downloader? 5) Optional: send us screenshots of how you download a video;Our user support team will definitely help you once we get this information from you.
I cannot download videos
Hello, please, send us more details regarding the problem.
Customer support service by UserEcho