Hello, please, send us more details regarding the problem.
Cannot determine links to video! How long until this is fixed?
Hello. Thank you for contacting Ummy Video Downloader support team! In order to help you, we'll need some additional info: 1) What's your Ummy version (can be checked in Settings => About); 2) What's the name of your operational system (OS)? 3) Please, send us some links you can't download, so we would check them; 4) Do you have a paid version of Ummy Video Downloader? 5) Optional: send us screenshots of how you download a video;Our user support team will definitely help you once we get this information from you.
for example it does not download this link
Hello, there was an update with a bug fix.Current version: 188.8.131.52Reinstall from our website: https://videodownloader.ummy.net
I have exactly the same problem
Hello, send the same information as in the comments above.
after down load showing pause
Hello, please give us more details.
it is not working
2. Windows 10
3:i'm trying download this
Hello, we are working hard to fix the error with the links. The new version with the bug being fixed is going to be released soon. Thanks for your understanding!
v 184.108.40.206 on Win10 - cannot download any video
Hello, there was an update with a bug fix.Current version: 220.127.116.11Please update or reinstall from our website: https://videodownloader.ummy.net
Have the newest version 1.10,7.2 and reinstalled as instructed. Still not fixed.
Win10 - cannot download any video as of today 29.02.2020 still have the same problem.
Hello, we are working hard to fix the error.
this is what happen. is it because im on free version??
The problem still occurs. I use the latest version now but When I paste the link, the image shows up but the download button is still locked.
Ummy Video Downloader is not working ! Please fix it !
Unable to download.
Recently got paid version 18.104.22.168
Hi. We'll try to fix it ASAP.
Hi , i have a problem with ummy downloader ; i cannot download anything and when i'm trying to pay the subscription that option is not available in the menu.
Literally can't download
Hello, Sorry for inconvenience we caused. We will try to fix it ASAP.
i have the paid version , but it does not download anything .
I have version 1.10.7 with an unlimited subscription I purchased in 2017. I just tried to download a file and after pasting the link, the DOWNLOAD option is grayed out. If I need to download the most recent version, please let me know how. If it is another issue, please remedy the problem.
I have encountered the same problem. I tried to d/l the latest version ending 8.0 but the link on the page is not 'live'. If I download the free version is it likely to work or will it expire, given that I have the paid version - ending 6.0.
Hello. For subscription related issues, refunds and problems with activation, please, write at: firstname.lastname@example.org
Customer support service by UserEcho