+58
Under review

Downloader is not working

wjohnson141 2 years ago updated by Aleksandr 4 weeks ago 36

Answer

+1
Answer
Under review

Hello, please, send us more details regarding the problem.

+1
Answer
Under review

Hello, please, send us more details regarding the problem.

Cannot determine links to video! How long until this is fixed?

-3

 Hello. Thank you for contacting Ummy Video Downloader support team! In order to help you, we'll need some additional info:
1) What's your Ummy version (can be checked in Settings => About);
2) What's the name of your operational system (OS)?
3) Please, send us some links you can't download, so we would check them;
4) Do you have a paid version of Ummy Video Downloader?
5) Optional: send us screenshots of how you download a video;
Our user support team will definitely help you once we get this information from you.

Hello, there was an update with a bug fix.
Current version: 1.10.8.0
Reinstall from our website: https://videodownloader.ummy.net

-1

I have exactly the same problem

Under review

Hello, send the same information as in the comments above.

Hello, please give us more details.

Hello, please, send us more details regarding the problem.

1: 1.8

2. Windows 10

3:i'm trying download this

4:yes

Hello, we are working hard to fix the error with the links.
The new version with the bug being fixed is going to be released soon.
Thanks for your understanding!

+2

v 1.10.3.2 on Win10 - cannot download any video

-3

Hello, there was an update with a bug fix.
Current version: 1.10.4.0
Please update or reinstall from our website: https://videodownloader.ummy.net

Have the newest version 1.10,7.2 and reinstalled as instructed. Still not fixed. 

Win10 - cannot download any video as of today 29.02.2020 still have the same problem. 

Hello, we are working hard to fix the error.

+4

this is what happen. is it because im on free version??

Hello, there was an update with a bug fix.
Current version: 1.10.4.0
Please update or reinstall from our website: https://videodownloader.ummy.net

The problem still occurs. I use the latest version now but When I paste the link, the image shows up but the download button is still locked.

Hello, we are working hard to fix the error.

Ummy Video Downloader is not working ! Please fix it !

Hello, we are working hard to fix the error.

Unable to download.

Recently got paid  version 1.10.7.2


Ummy.JPG

Hi. We'll try to fix it ASAP.

Hi , i have a problem with ummy downloader ; i cannot download anything  and when i'm trying to pay the subscription that option is not available in the menu.

Literally can't download

Hi. We'll try to fix it ASAP.

Hello, Sorry for inconvenience we caused. We will try to fix it ASAP.

i have the paid version , but it does not download anything .

Hello, Sorry for inconvenience we caused. We will try to fix it ASAP.

+1

I have version 1.10.7 with an unlimited subscription I purchased in 2017. I just tried to download a file and after pasting the link, the DOWNLOAD option is grayed out. If I need to download the most recent version, please let me know how. If it is another issue, please remedy the problem.

Hello, there was an update with a bug fix.
Current version: 1.10.8.0
Reinstall from our website: https://videodownloader.ummy.net

I have encountered the same problem. I tried to d/l the latest version ending 8.0 but the link on the page is not 'live'. If I download the free version is it likely to work or will it expire, given that I have the paid version - ending 6.0. 

+1

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net