+9
Under review

Can not determine the download links

Guido 2 years ago updated by Aleksandr 2 years ago 16

This never happened before on Ummy to me.


Anyway when I place this link:

Ummy can't determine the download link :(

Answer

+1
Answer
Under review

Hello, we are working hard to fix the error with the links.
The new version with the bug being fixed is going to be released soon.
Thanks for your understanding!

+1
Answer
Under review

Hello, we are working hard to fix the error with the links.
The new version with the bug being fixed is going to be released soon.
Thanks for your understanding!

Hello, I'm using Mac OS X Yosemite, and Ummy version 1.62.  I'm getting the error "Can't determine the links".  I have deleted the application and have reinstalled, but no resolution.   Example playlist link:


Thanks.

Another sample video link: 

Please send a log of the program.
LOGS for Mac - info from Console library. Go to Finder, press Cmd + Shif+G,
type to the address field the following: ~/Library/Logs/Ummy Video Downloader/.
You'll see a bunch of text in there. Please, send it to us as an archive or as an attachment to the e-mail.

Ok, here you go.  Please delete this post once you have obtained the log files.  I'm not sure if anything sensitive is store on those files.  Link to .zip file of all the dump and log files:

https://wetransfer.com/downloads/438f9fcd7f9e4d714ef0858d7f96c78420180111202309/5e4af6ec63d60613b831e3a71bfb996620180111202309/655384

Thank you for the information.

Our developers will find out what could be the problem and try to fix it.

ummy_1.63.dmg

We fixed the bugs in the program, install and test the work with the fix.

Hi there.  I am not able to download a playlist. I can only download individual videos.  Trial link:

It seems that you do not correctly insert a link to the playlist.

i'm doing it the same way I had been doing it for the last fifty sessions.  Try one of the playlist links from this search list. 
https://www.youtube.com/results?sp=EgIQAw%253D%253D&search_query=philemon+cimon

We can not repeat the error, please send the program log.

It appears to be working again.  Thank you for your support.  This is a great product.  Where can I review it?

Just now

attempted a download and got the same message "unable to identify".

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
The version of the program (version can be found in Settings "About").
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.
We will help you right after receiving this info from you.

+2

Hello! Im trying to download this video and doesn't work. Please let me know asap is to share with some for today. I paid for the the full version of Ummy and I have a MacBook Pro. Everything was working fine and now it could determine the link for all the videos. If not I will request a refund. Thanks!


-1

Hello, we are working hard to fix the error with the links.
The new version with the bug being fixed is going to be released soon.
Thanks for your understanding!