0
Fixed

Version 1.57 cannot download 4K video from YouTube

Richard Lu 3 years ago updated by Aleksandr 3 years ago 7


The download button simply not active. Plz fix the bug quickly. I am using a macOS Sierra version 10.12.5.

Answer

Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version? 
We will help you right after receiving this info from you.

Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version? 
We will help you right after receiving this info from you.

Plz find my below reply on your question:

- Yes I can watch youtube before download them.

- Yes, I am using a proxy and I am in China. But I don't think that is the reason, 'cause I haven't experienced similar problems for previous version ( well, at least some of them).

- Yes I am using a paid version of Ummy video loader!

Send us Logs. Go to Finder, press Cmd+Shift+G. Enter the following address to the text field: ~/Library/Logs/Ummy Video Downloader/
Send us screenshots of how you download videos.

I have send you the required via a email.

What is the name of your proxy server?