+9
Fixed

the download botton is not active

blessingabeka 3 years ago updated by Aleksandr 3 years ago 4

Answer

Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
The version of the program (version can be found in Settings "About").
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.
We will help you right after receiving this info from you.

Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
The version of the program (version can be found in Settings "About").
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.
We will help you right after receiving this info from you.

The version of the program : Version 1.7.2.4

Your OS : Windows 10

Send us some video links you can’t download : 

Can you watch youtube videos in the browser before you are trying to download it : Yes

Do you use any proxy : No

What’s your country : Indonesia

Are you using a paid Ummy Video Downloader version : No

Please, send some screenshots of the app showing how you download a video : 

Hello, send please the program log.

How to find log files: Right click on the app's label => Properties => Object => find the end of the line and type space
symbol then /exlog in there => Apply => OK. Launch application => Insert a link => Close application.
One more right click on the app's label => "File location" => send us the file with the name debug_log.txt

https://yadi.sk/i/4swywjb63Gdspp