0
Fixed

It won't load

zoe1532 2 years ago • updated by Aleksandr 2 years ago 2

I open the window and I see everything as it normally is. The section to select quality is grey and the download button is grey and I can't click on them. Normally, this lasts for a few seconds while it loads. Now, however, it just stays like that. I see the spinning symbol on my mouse saying it's loading and then when that stops it still hasn't loaded. It never does. Effectively, it doesn't work.

Answer

Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
Ummy Video Downloader version (check “About” section in the settings).
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.

We will help you right after receiving this info from you.

Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
Ummy Video Downloader version (check “About” section in the settings).
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.

We will help you right after receiving this info from you.