+1
Answered

You guys stole my money!! you are thieves.

colby0202 3 years ago updated by Aleksandr 3 years ago 2

Ummy my ass, fix your download issue!!!

Answer

Answer
Under review

Hello, we did not steal your money.

What happened to the program?
Describe in more detail.

We are more than eager to help you. But in order to do that, we’ll need an additional info from you.

Ummy Video Downloader version (check “About” section in the settings).
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?

Please, send some screenshots of the app showing how you download a video

Answer
Under review

Hello, we did not steal your money.

What happened to the program?
Describe in more detail.

We are more than eager to help you. But in order to do that, we’ll need an additional info from you.

Ummy Video Downloader version (check “About” section in the settings).
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?

Please, send some screenshots of the app showing how you download a video