0
Fixed

It doesn't often work.

merryfairies 2 years ago • updated by Aleksandr 2 years ago 8

it's not free version (I paid)

when I found this problem at the first time, download button wasn't activated,

and the bar on the left of the button was blank, and I could find only 0 kb bar.

when I tried again later (in 10 min), it worked. (same address)

this problem have sometimes been.

now, it doesn't work at all.

what should I do?

Answer

Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
Ummy Video Downloader version (check “About” section in the settings).
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.

We will help you right after receiving this info from you.

GOOD, I'M SATISFIED

Very fast, good job :D

Satisfaction mark by merryfairies 2 years ago
Answer
Under review

Hello, we are more than eager to help you. But in order to do that, we’ll need an additional info from you.
Ummy Video Downloader version (check “About” section in the settings).
Your OS.
Send us some video links you can’t download – we will check them.
Can you watch youtube videos in the browser before you are trying to download it?
Do you use any proxy? What’s your country?
Are you using a paid Ummy Video Downloader version?
Please, send some screenshots of the app showing how you download a video.

We will help you right after receiving this info from you.

Version 1.46 (Build 1.46)

Mac OS


I didn't watch, but clicked, so it played a little.

I don't know what proxy is, (so I guess I don't use it)

South Korea

using a paid version


New update correction.

Ummy Video Downloader ОС МАС 1.49
Update or reinstall from our website: http://videodownloader.ummy.net

how can I find update? there is only free trial download button

Reinstall the program.

Thank you, it work now! :)

Thank you for using our program Ummy Video Downloader.

Commenting disabled