+2
Fixed

Could not determine links for the video

Philip 4 years ago updated by Aleksandr 4 years ago 4

I'm using the Ummy Video Downloader for Mac Ver.1.42 and after downloading 4 videos, this happened and the application displays the same error message for other videos/YouTube URLs. I cleared my browser history, deleted the application, reinstalled it (Ver. 1.42) but still unable to download.

Answer

+1
Answer
Under review

Hello, Thanks for contacting us.

In order to help you faster we need some additional information:
Are you using any proxy server?
In which country are you?
Are you using a paid version of Ummy Video Downloader?
Please, make sure that the video you want to download is available on the site you want to download from. If so, let us know.
Please, send to us a few links you couldn’t download.
Please, check if you have enough space on the disk you are downloading videos to.
Please, provide us with the screen shots showing how you are downloading a video.

We are grateful for your cooperation, and will try to help as soon as possible.

GOOD, I'M SATISFIED
Satisfaction mark by Philip 4 years ago
+1
Answer
Under review

Hello, Thanks for contacting us.

In order to help you faster we need some additional information:
Are you using any proxy server?
In which country are you?
Are you using a paid version of Ummy Video Downloader?
Please, make sure that the video you want to download is available on the site you want to download from. If so, let us know.
Please, send to us a few links you couldn’t download.
Please, check if you have enough space on the disk you are downloading videos to.
Please, provide us with the screen shots showing how you are downloading a video.

We are grateful for your cooperation, and will try to help as soon as possible.

H Aleksandr,


Thanks for your response.


The issue seems to have resolved itself. I would like to withdraw my earlier report.


Thank you for looking into this, and for your responsiveness.


Kind Regards,

Philip



+1

Thank you for using our program Ummy Video Downloader.

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