0
Fixed

Help!

Harguneet Singh 3 years ago • updated by Aleksandr 3 years ago 2

Ummy can't determine my download link!

I have a extension on google chrome , under the video box there's an option come ' download 1080p ' and when i click there...A box appeas which asks to allow to launch application...When ummy opens , white blank screen comes and after some time notification on the right corner panel comes " ummy cannot determine the video link "


Ummy Verson : 1.7.0.0


OS : Windows 7


Earlier it was working fine but when i'd installed new windows it doesn't work anymore...

Kindly Help!

Thankin' You!
Harguneet Singh

Answer

Answer
Under review

Hello, Thanks for contacting us.

In order to help you faster we need some additional information:
Are you using any proxy server?
In which country are you?
Are you using a paid version of Ummy Video Downloader?
Please, make sure that the video you want to download is available on the site you want to download from. If so, let us know.
Please, send to us a few links you couldn’t download.
Please, check if you have enough space on the disk you are downloading videos to.
Please, provide us with the screen shots showing how you are downloading a video.

We are grateful for your cooperation, and will try to help as soon as possible.

Answer
Under review

Hello, Thanks for contacting us.

In order to help you faster we need some additional information:
Are you using any proxy server?
In which country are you?
Are you using a paid version of Ummy Video Downloader?
Please, make sure that the video you want to download is available on the site you want to download from. If so, let us know.
Please, send to us a few links you couldn’t download.
Please, check if you have enough space on the disk you are downloading videos to.
Please, provide us with the screen shots showing how you are downloading a video.

We are grateful for your cooperation, and will try to help as soon as possible.

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