videos not play only audio coming
Hello, Thanks for contacting us. In order to help you faster we need some additional information:1. What is the version of the program you are using?2. What is the name of you software?3. Are you using any proxy server?4. In which country are you?5. Are you using a paid version of Ummy Video Downloader?6. Please, make sure that the video you want to download is available on the site you want to download from. If so, let us know. 7. Please, send to us a few links you couldn’t download. 8. Please, check if you have enough space on the disk you are downloading videos to. 9. Please, provide us with the screen shots showing how you are downloading a video.
We are grateful for your cooperation, and will try to help as soon as possible.
Customer support service by UserEcho